Appointment Scheduler

The role

The OECS Data for Decision Making (DDM) Project is a regional project that seeks to improve the capacity of participating Eastern Caribbean countries to produce and publicly disseminate statistical data for country and regional level analytics. The Ministry of Finance and Economic Planning invites eligible Consultants to indicate their interest in providing the Services. Scope of Work: Training and Preparation: - Attend all training sessions conducted on how to carry out this survey. - Review and be familiar with the Enumerator's and Field Supervisor's manual, the survey questionnaire, and other relevant materials distributed at training sessions. Appointments and case management: - Assist Survey Administrator in making initial contact with sampled establishments in the Business Register/Sampling Frame to validate physical locations. - Set up, on behalf of DoL, and secure viable survey appointments/meetings to facilitate data- collection with sampled enterprises, ensuring that appointment dates do not conflict with any date previously set for another enterprise. - Follow up with all necessary parties to validate that all scheduled initial meetings/appointments between enterprises and enumerators are still operational. - Liaise with all parties to effectively respond to and address approved changes and preferences to schedules. In consultation with the Survey Administrator make needed changes to appointment/meeting schedules for survey enumeration based on approved requests, changes and suggestions. - Attend meetings with assigned personnel, DoL and SO as required, and share notes of these meetings with the Survey Administrator. - If required to perform the duties of a Field Supervisor, he/she MUST, before so doing, receive approval from the DoL. Reporting and Communication: - Submit reports and results to the DoL and Survey Administrator as requested. - Execute any additional related duties or instructions issued to him/her by the Labour Commissioner or a designate during the course of his/her engagement. Qualifications: 1. Minimum Requirements: - An Associate Degree in Social Sciences or similar qualification. - Experience in the conducting and coordination of activities similar to the assignment described within this Terms of Reference. - Previous training and or experience in the use of survey instruments and equipment. - Working knowledge of the geography of Saint Vincent and the Grenadines. 2. Competencies: - Self-management and organizational skills. - Excellent organisational, interpersonal, oral, and written communication skills. - Fluency in English (verbal and written) is required. - Must be results-oriented, creative, confident, self-motivated and respond positively to feedback. - Ability to work well individually and with teams. - Persistence when faced with problems or challenges. - Ability to identify issues, opportunities and risks and articulate them. - Ability to relate to community members and sensitivity to cultural, gender, religion, race, and age differences. - Ability to work to given deadlines. Reporting Obligations: The appointment scheduler will work under the direct supervision of the Survey Administrator of the Department of Labour, in close collaboration with relevant staff of the Labour Department. The appointment scheduler will follow an agreed code of conduct, and when engaging in activities such as workshops and consultations will share information with participants on accessing the available grievance mechanisms. The detailed Terms of Reference can also be found at https://procurement.gov.vc/eprocure/index.php/current-bids.